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“The bot will do it – opportunities and dangers when AI takes over customer service” AI has been THE trending topic in 2023 since ChatGPT virtuously handles entire conversations and tools like StableDiffusion produce images out of thin air. The hope is that these technologies will take over tasks for which it is becoming increasingly difficult to find suitable staff. But can ChatGPT replace the customer service team and make customers completely happy? Or are there limits and challenges where AI fails? Will business steer itself from now on or will we have to wait saying bye to work and hi to the dream beach?